COVID-19 Updates and Flexible Cancellation Information

Please see below for information about our enhanced housekeeping procedures and flexible deposit policies, as well as gym, restaurant and outdoor recreation operations.

Can I Come Stay In Tahoe?

 

Truckee and Tahoe are now in the Purple Tier according to California's Blueprint for a Safe Economy. Lodging is now open for leisure travel! Click here for more information. 

 

Can I Cancel My Reservation?

 

Our Flexible Deposit and Cancellation Policies let you book with confidence in these uncertain times:

   Upon receipt of the deposit, the reservation is considered booked, and the deposit is non-refundable. A request to cancel the reservation must be received by Agent in writing before the date that final payment is due. Renter understands that by making a cancellation request before the date that final payment is due, there will be no refund of the deposit, with no exceptions. 

After final payment is due, the entire booking becomes non-modifiable and non-refundable. Renters understands that by making a cancellation request after the date that final payment is due, Renter will not receive a refund and forfeits the total rent due, with no exceptions. 
 
Summer Deposit and Cancellation Policy: April 19-November 23, 2021
A 10% deposit is due upon booking and is non-refundable. Final payment is due 14 days prior to arrival, at which time the entire booking becomes non-modifiable and non-refundable with no exceptions.

Winter Deposit and Cancellation Policy: November 20, 2020-April 18, 2021
A 10% deposit is due upon booking and is non-refundable. Final payment is due 21 days prior to arrival, at which time the booking becomes non-modifiable and non-refundable with no exceptions.

Holiday Deposit and Cancellation Policy: December 17-25, 2020; December 26, 2020-January 9, 2021, January 14-18, 2021, February 11-21, 2021
A 25% deposit is due upon booking and is non-refundable. Final payment is due 60 days prior to arrival, at which time the booking becomes non-modifiable and non-refundable with no exceptions.

 

COVID-19 Addendum: Should a Shelter-In-Place order be enacted in Truckee/Tahoe or in the place that you live and we are forced to cancel your reservation, or you or anyone in your party show a positive COVID19 test result with written proof from a doctor, there will be a 10% cancellation fee applied. This is non-negotiable and non-modifiable whatsoever. Renter is encouraged to purchase Travel Protection Insurance.

  There shall be no refund or credit provided beyond this cancellation policy in the event Renter is unable to arrive at the Property on the arrival date or in the event Renter departs from the Property prior to the departure date for the following reasons, including but not limited to: road closures, inclement weather, health problems that are not related to COVID19, fires in the basin which do not require evacuation, or disruption of utility services. 

 
Renter acknowledges that Renter is aware of the new 2020/2021 Northstar/Vail skiing reservation system. There shall be no credit or refund provided in the event Renter is unable to secure skiing reservations for desired dates and/or for dates that fall within the Terms of this agreement. Please click here to review the Northstar/Vail reservation system for skiing. 

Renter acknowledges the above full cancellation policy as it pertains to Renter’s reservation dates. 

Are The Pools And Gyms Open?

 

Village at Northstar

The Village at Northstar is located in Placer County. Per Governor Newsom's directive on July 13, 2020 all indoor fitness facilities are closed in Placer County. The Village Swim and Fitness Center gym is CLOSED until further notice. The hot tub is CLOSED. The outdoor pool is OPEN by first-come, first-served only.

 

The Catamount and Iron Horse South fitness centers and spas are CLOSED.

 

Mountainside at Northstar

 

Mountainside at Northstar is located in Placer County. Per Governor Newsom's directive on July 13, 2020 all indoor fitness facilities are closed in Placer County. The gym at Treehouse is CLOSED. The hot tub is CLOSED. The pool is OPEN by reservation only. Please click here for information on making reservations at Treehouse pool and other amenities at Treehouse.

   

Are Restaurants Open? 

 

Restaurants can offer outdoor dining and takeout food only. Bars that do not offer food must close. Check out the Tahoe Out Tahoe initiative for information about what is open for takeout in North Lake Tahoe!

 

You may experience longer wait times due to operational modifications and enhanced cleaning procedures to protect you and employees. We appreciate your patience and understanding! And don't forget your mask!

 

What Else Is Open In Tahoe?

 

Ski resorts are permitted to stay open during California's Regional Stay at Home Order. Face coverings are required, as well as reservations for skiing. Visit the Northstar California website for more details. We recommend you review these health and safety guidelines for your visit to North Lake Tahoe.

What Cleaning Precautions are Being Taken?

 

Our professional, local cleaning team has always taken great pride in maintaining the highest standards of cleanliness and hygiene for the safety of our guests, owners and staff. In response to COVID-19, we have implemented enhanced cleaning procedures in line with recommendations from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) - using approved disinfectant products and taking extra time to thoroughly disinfect high-touch surfaces such as countertops, doorknobs, handles, remotes, and light switches. 

 

All linens and towels are laundered by a professional service using high water temperatures and heavy-duty dryers. Linen and towels are returned in sealed bags to ensure they are not contaminated before use.

 

All staff has been trained on proper PPE usage. Gloves and masks will be worn at all times while in residences.

 

Our private homes are equipped with lockboxes or keypads in order to minimize person-to-person contact, letting you check-in and check-out without needing to interface with staff.

  

Here are some useful resources for COVID-19 information in the Lake Tahoe area:

 Here for you

Our thoughts are with you during this time, and we want to do our best to support you.

 

We are continuing to closely monitor this situation as it develops. We'll update this page as new information becomes available.

 

 

 

*Arrival date restriction subject to change according to State and County health directives.

 **Some restrictions apply. Excludes holiday time periods.

   
Contact Us for More Information