COVID-19 Updates and Flexible Cancellation Information

We are so excited to welcome you back for another spectacular Tahoe summer!

A summer vacation is well-deserved, and we are committed to helping you feel safe and comfortable when you book a Tahoe Exclusive property. Please see below for information about our enhanced housekeeping procedures and flexible deposit policies, as well as gym, restaurant and outdoor recreation operations.

Can I Come Stay In Tahoe?

 

The North Lake Tahoe area has received approval to reopen short term rentals beginning Friday, June 12! You can book a reservation online with an arrival date on or after June 12.

 

 

Can I Cancel My Reservation?

 

Our new Flexible Deposit and Cancellation Policies let you book with confidence in these uncertain times:

   

Summer Flexible Deposit and Cancellation Policy: June 15-November 19, 2020

A 10% deposit is due upon booking and is non-refundable. Final payment is due 14 days prior to arrival, at which time the entire booking becomes non-modifiable and non-refundable.

 

Winter Flexible Deposit and Cancellation Policy: November 20, 2020-April 18, 2021

A 10% deposit is due upon booking and is non-refundable. Final payment is due 30 days prior to arrival, at which time the booking becomes non-modifiable and non-refundable.

 

Holiday Flexible Deposit and Cancellation Policy: December 17-25, 2020; December 26, 2020-January 10, 2021, January 14-18, 2021, February 11-21, 2021

A 25% deposit is due upon booking and is non-refundable. Final payment is due 60 days prior to arrival, at which time the booking becomes non-modifiable and non-refundable.

 

*Should a Shelter-In-Place order be enacted in Truckee/Tahoe or in the place that you live, we will assess a cancellation request or postponed trip request on a case-by-case basis. Please contact us at info@tahoeexp.com if you have any questions.

Are The Pools And Gyms Open?

 

Village at Northstar

The Village at Northstar is located in Placer County. Per Governor Newsom's directive on July 13, 2020 all indoor fitness facilities are closed in Placer County. The Village Swim and Fitness Center gym is CLOSED until further notice. The hot tub is CLOSED. The outdoor pool is OPEN by reservation only. Please click here for information on making reservations for the pool.

 

The Catamount and Iron Horse South fitness centers and spas are CLOSED.

 

Mountainside at Northstar

 

Mountainside at Northstar is located in Placer County. Per Governor Newsom's directive on July 13, 2020 all indoor fitness facilities are closed in Placer County. The gym at Treehouse is CLOSED. The hot tub is CLOSED. The pool is OPEN by reservation only. Please click here for information on making reservations at Treehouse pool and other amenities at Treehouse.

 

Old Greenwood

Old Greenwood is located in Nevada County. Nevada County was not included in Governor Newsom's most recent list of county closures. The pool at the Pavilion is OPEN by reservation only. Not all residences at Old Greenwood will have access to the Pavilion - PLEASE READ EACH RESIDENCE DESCRIPTION CAREFULLY to know if you are able to pay for access to the Pavilion with your reservation.

   

Are Restaurants Open? 

 

The Village at Northstar, Kings Beach and Tahoe City are located in Placer County. Per Governor Newsom's directive on July 13, 2020 all indoor restaurant facilities, and bars that do not serve sit-down food are closed in Placer County. Many restaurants have increased their outdoor seating options and continue to serve food and drinks!

 

Old Greenwood and downtown Truckee are located in Nevada County. Nevada County was not included in Governor Newsom's most recent list of county closures. Indoor restaurant operations may continue at limited occupancy.

 

You may experience longer wait times due to operational modifications and enhanced cleaning procedures to protect you and employees. We appreciate your patience and understanding! And don't forget your mask!

 

What Else Is Open In Tahoe?

 

Outdoor recreation, including beaches, hiking and biking trails, and equipment rentals, are still open in Placer County and Nevada County! Shops are also allowed to remain open in downtown Truckee! We recommend you review these health and safety guidelines for your visit to North Lake Tahoe.

What Cleaning Precautions are Being Taken?

 

Our professional, local cleaning team has always taken great pride in maintaining the highest standards of cleanliness and hygiene for the safety of our guests, owners and staff. In response to COVID-19, we have implemented enhanced cleaning procedures in line with recommendations from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) - using approved disinfectant products and taking extra time to thoroughly disinfect high-touch surfaces such as countertops, doorknobs, handles, remotes, and light switches. 

 

All linens and towels are laundered by a professional service using high water temperatures and heavy-duty dryers. Linen and towels are returned in sealed bags to ensure they are not contaminated before use.

 

All staff has been trained on proper PPE usage. Gloves and masks will be worn at all times while in residences.

 

Our private homes are equipped with lockboxes or keypads in order to minimize person-to-person contact, letting you check-in and check-out without needing to interface with staff.

  

Here are some useful resources for COVID-19 information in the Lake Tahoe area:

 

What Can I Do In Tahoe While Physical Distancing?

 

When travel is safe again, Tahoe will be the perfect place to getaway while still practicing physical distancing! Check out our Summer 2020 Activities page for ideas, including hiking and biking trails, hidden lakes and reservoirs, and more.

 

Here for you

Our thoughts are with you during this time, and we want to do our best to support you.

 

We are continuing to closely monitor this situation as it develops. We'll update this page as new information becomes available.

 

 

 

*Arrival date restriction subject to change according to State and County health directives.

 **Some restrictions apply. Excludes holiday time periods.

   
Contact Us for More Information